At Total Data Solutions, Inc., we prioritize effective communication with our customers while respecting your privacy. This SMS Policy outlines the practices we follow when using SMS (Short Message Service) to ensure that your experience with us is clear, professional, and convenient.
1. Purpose of SMS Communication
SMS messages from Total Data Solutions, Inc. may be sent for the following purposes:
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- Service Updates: Notifications regarding system maintenance, service interruptions, or account changes.
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- Order and Account Alerts: Confirmations, updates, or reminders related to services or orders you’ve placed with us.
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- Promotions and Offers: Exclusive discounts, offers, and product updates (only if you’ve opted in).
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- Customer Support: Information about service requests or responses to inquiries you have made.
2. Opt-In Requirement
We will only send SMS messages to customers who have explicitly opted in. You may opt in by:
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- Signing up for SMS notifications on our website or mobile app.
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- Requesting updates or promotions during your account registration or purchase process.
3. Opt-Out Process
You have the option to stop receiving SMS messages at any time. To opt out, simply:
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- Reply with the word “STOP” to any SMS you receive from us.
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- Contact our customer support team at 678.321.1088 or support@tdsinc.us if you need assistance.
Once you opt out, you will no longer receive marketing or promotional messages, but you may still receive essential transactional messages, such as service alerts or order updates.
4. Message Frequency and Timing
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- Frequency: You can expect to receive SMS messages at a reasonable frequency. Promotional messages will be sent no more than once or twice per month. Service-related messages will be sent as necessary.
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- Timing: We will send messages between 8:00 AM and 8:00 PM local time, Monday through Saturday, ensuring we respect your time and convenience.
5. Privacy and Data Security
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- Privacy: Total Data Solutions, Inc. is committed to safeguarding your personal information. We will not share your phone number with third parties without your explicit consent, unless required by law.
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- Data Security: Your phone number will only be used for communication regarding services and offers from Total Data Solutions, Inc., and will be handled in compliance with our [Privacy Policy].
6. Message Content
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- SMS messages will be clear, concise, and relevant to your interaction with Total Data Solutions, Inc.
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- Promotional messages will include a clear option to opt-out (e.g., “Reply STOP to unsubscribe”).
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- Service-related messages will include essential information related to your account or services you’ve requested.
7. Customer Support
If you have questions or need assistance with your SMS preferences, please contact our customer support team:
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- Phone: 678.321.1088
- Text: HELP to 678.321.1088
- Email: support@tdsinc.us
8. Policy Updates
Total Data Solutions, Inc. may update this SMS Policy from time to time. Any changes will be communicated through SMS or other relevant channels.
Thank you for choosing Total Data Solutions, Inc. We are committed to providing you with the best service and communication experience possible.
***Message and data rates may apply.