At Total Data Solutions, Inc., we prioritize effective communication with our customers while respecting your privacy. This SMS Policy outlines the practices we follow when using SMS (Short Message Service) to ensure that your experience with us is clear, professional, and convenient.
1. Purpose of SMS Communication
SMS messages from Total Data Solutions, Inc. may be sent for the following purposes:
Service Updates: Notifications regarding system maintenance, service interruptions, or account changes.
Order and Account Alerts: Confirmations, updates, or reminders related to services or orders you’ve placed with us.
Customer Support: Information about service requests or responses to inquiries you have made.
2. Opt-In Requirement
We will only send SMS messages to customers who have explicitly opted in. You may opt in by:
By starting a text conversation with Total Data Solutions, Inc. by texting 678.321.1088 you are agreeing to receive conversational messages from Total Data Solutions, Inc.
3. Opt-Out Process
You have the option to stop receiving SMS messages at any time. To opt out, simply:
Reply with the word “STOP” to any SMS you receive from us or click the unsubscribe link (where available.)
Contact our customer support team by calling 678.321.1088 or sending an email with the word “STOP” in the subject line to support@tdsinc.us if you need assistance or would like to stop receiving SMS messages from us. You must include your phone number so we can remove you from our systems.
4. Message Frequency and Timing
Timing: We will send messages between 8:00 AM and 8:00 PM local time, Monday through Friday, ensuring we respect your time and convenience.
5. Privacy and Data Security
Privacy: Total Data Solutions, Inc. is committed to safeguarding your personal information. We will not share your phone number with third parties without your explicit consent, unless required by law.
Data Security: Your phone number will only be used for communication regarding services and offers from Total Data Solutions, Inc., and will be handled in compliance with our Privacy Policy.
6. Message Content
SMS messages will be clear, concise, and relevant to your interaction with Total Data Solutions, Inc.
Service-related messages will include essential information related to your account or services you’ve requested.
7. Customer Support
If you have questions or need assistance with your SMS preferences, please contact our customer support team:
Phone: 678.321.1088
Text: HELP to 678.321.1088
Email: support@tdsinc.us
Privacy Policy & Terms.
8. Policy Updates
Total Data Solutions, Inc. may update this SMS Policy from time to time. Any changes will be communicated through SMS or other relevant channels.
Thank you for choosing Total Data Solutions, Inc. We are committed to providing you with the best service and communication experience possible.
***Message and data rates may apply.